Our Returns Policy
Thinking of returning an item?
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
Our 30-day returns guarantee
Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are
This returns policy does not affect your statutory rights.
We are unable to exchange items that are not damaged, defective or incorrect
In the event of Body-Fix Health & Fitness sending you a replacement for a damaged, defective or wrong item, you must return the item to Body-Fix Health & Fitness within 30 days. Body-Fix Health & Fitness reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Body-Fix Health & Fitness confirms we will issue a replacement.
This returns policy does not affect your statutory rights.
Returning a Damaged, Defective or Incorrect Item
This page explains what to do if you've received a damaged, defective or incorrect item from Body-Fix Health & Fitness.
This returns policy does not affect your statutory rights.
If the item was damaged in transit
If you take delivery of a Pinnacle International package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.
If the item is defective
You have the right to return a faulty item within a reasonable period of time. Please keep all the invoice information that accompanies your item as this may be needed should there be a fault.
If we sent you an item you did not order (an "incorrect" item)
Send the incorrect item back to us using our Head Office address and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, please advise us by email, and we'll send you the correct item as soon as we can.
Note: in the event of Body-Fix Health & Fitness sending you a replacement for a damaged, defective or incorrect item, you must return the original item Body-Fix Health & Fitness within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.